Welcome to kibuhome.shop. To safeguard your shopping interests, please carefully read the following refund terms before purchasing small furniture items. By completing an order, you signify your agreement to the contents of this policy.
- Return Eligibility
Customers may request a return within 30 days of receiving their merchandise.
Returned items must remain in their original packaging, be free from human-induced damage, include all accessories, and be in a condition suitable for resale.
Return requests may be declined for items exhibiting human-induced damage, improper installation, disassembly or modification, misuse, or for items that otherwise fail to meet the specified return conditions. - Shipping and Delivery Information
Origin of Shipment: United States
Order Processing Time: Same-day processing (on business days)
Transit Time: Approximately 2 days
Once an item has been shipped, tracking information will be provided to allow customers to monitor their order’s delivery status in real-time. - Return Process
To request a return, please follow these steps:
Contact Customer Service to submit a return request, providing your order number and the reason for the return;
Wait for your request to be reviewed and receive return authorization details;
Ship the item back to the following return address:
Return Address:
1520 Notting Hill Dr, Jefferson City, MO, 65109
- Refund Details
Once we receive the returned item and confirm that it meets the return requirements, we will initiate the refund process.
Refund Processing Time: The refund will be credited back to your original payment account within 3 days.
The actual time it takes for the funds to appear in your account may vary slightly depending on the processing times of your bank, credit card issuer, or payment platform. - Shipping Cost Responsibility
For returns resulting from product quality issues, shipping damage, or the shipment of an incorrect item, the return shipping costs will be borne by the merchant.
For returns resulting from personal reasons (such as simply disliking the item, purchasing the wrong item, size discrepancies, or a change in needs), the return shipping costs will be borne by the customer. - Special Note on Clearance Items
Due to ongoing operating losses, the merchant has decided to conduct a clearance sale at a loss.
Certain small furniture items are being sold at prices below cost; inventory is limited and available only while supplies last. Clearance items remain subject to this website’s standard return and refund policy.